PROFESSIONAL SUMMARY
Diligent, detail oriented person who is knowledgeable of all office functions. Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints. Superior telephone, customer service and computer skills.
- Advanced MS Office skills in Word, Excel, Access, PowerPoint and Publisher
- Skilled in Adobe Photoshop, Illustrator and InDesign
- Advanced database design, maintenance and data entry skills
- Advanced skills in calendar management, appointment setting and travel arrangements
- Non-Profit Office management with extensive knowledge of office administrative procedures
- Ability to change and adjust to change and uncertainty in a fast pace environment while maintaining composure
- Customer and client focused with an extensive knowledge of the services in Waterloo Region being able to meet all needs
- Exceptional customer service and reception skills both in person and on multi-line phone systems with strong communication and organizational skills
- Sensitive to cultural differences and diversity
- Trained in conflict management and resolution
- Marketing and advertising using both print and on-line techniques
- Desktop Publishing and Web Page design/maintenance, Blogs and Social Media experience
- Drafting and preparation of reports, marketing materials
- Preparation of reports and statistics for grant proposals
- Fundraising experience and special event planning including obtaining sponsorship, entertainment, catering, liquor license, auction items and prizes
- Educational training administration
- Volunteer Management experience both at the Board Level/Committee Level and administrative levels including coordinating special event volunteers
PROFESSIONAL EXPERIENCE
STONEHOUSE girl
Lanark, ON
2014 - Present
Virtual Assistant
Lanark, ON
2014 - Present
Virtual Assistant
- Website design, updates and edits, key word research
- Set up and maintenance of blogs, and social media accounts
- Researched online communities where Bed & Breakfasts could be posted, posted advertising and updated bi-monthly to ensure accuracy and changes of rates or information
- Created printed brochures, printed advertisements and gift certificates
- Enhanced Logo for better results for online and computer generated artwork
- Developed an Invoice Tracking system using Excel and V-Lookup to track clients, room bookings, retreat packages, product orders to assist in invoicing and receipting
- Developed Excel spreadsheet for banking and income tax purposes for income and expense reports
- Prepared and sent out Newsletters and promotional pieces using Mail Chimp
- Utilized Drop Box, Google Drive and Microsoft Cloud to share documents with the owner
Brain Injury Association of Waterloo-Wellington
Kitchener, ON
2011 - 2014
Office Assistant/Fundraising Manager
Kitchener, ON
2011 - 2014
Office Assistant/Fundraising Manager
- Provided reception, customer service and outreach services in a friendly, professional and discreet manner ensuring clients privacy
- Provided clerical support to Executive Director, Board of Directors and committees including appointment scheduling, calendar management, correspondence, follow-up phone calls and email, taking of minutes, maintenance of board binders, preparation of agenda and coordinated required documents for meetings
- Supported Communication, Education and Fundraising committees
- Ordered all office supplies within a limited budget ensuring that the office was well stocked and running efficiently
- Performed daily office administration tasks; including filing, invoicing, accounts payable/receivable, prepared both business and charitable income tax receipts according to CRA standards, prepared thank you letters to all sponsors, processing of expense statements, processing of credit card payments, petty cash, coordinated all flow of mail, faxes, courier services and coordinated bulk mailings
- Prepared bank deposits, filed all banking information, prepared month-end and year-end financial reports, ensured that all documentations, receipts, invoices were prepared and ready for auditor at year-end
- Assisted bookkeeper in processing payroll, processed ROE’s in accordance to EI Policies
- Coordinated and designed all documentation, PowerPoint Presentations, forms, educational training materials, annual reports, newsletters, posters, brochures and display advertising
- Coordinated and facilitated special events, training workshops and networking events including sponsorships, marketing, sending out notices, registration of participants, researching of halls and facilities, booking of rooms and catering
- Designed sponsorship packages and researched businesses and foundations for sponsorship opportunities
- Designed media package and wrote PSA’s and advisories
- Developed a new database in ACCESS which included donations, volunteer management and general contact information
- Designed and maintained new website, implemented social media and blogs
- Coordinated E-Blasts to targeted groups using various contact lists and methods ensuring that the Personal Information and Electronic Documents Act (PIPEDA) was used accordingly
- Collected and analyzed statistics for program areas for the purpose of evaluation and funding
- Identified the volunteer needs of the association and developed a volunteer strategy including recruitment, screening, training and recognition
House of Friendship – Kingsdale Community Centre
Kitchener, ON
2009 - 2011
Community Centre Assistant
Kitchener, ON
2009 - 2011
Community Centre Assistant
- Provided reception and customer service to clients in a friendly, professional and discreet manner
- Administered accounts payable/receivable and invoicing
- Registered participants to workshops and programming of the Kingsdale Neighbourhood Association
- Typed, edited and proofread all correspondences, checking for completeness and accuracy in all client deliverable documents using Word and Publisher
- Expedited crafting templates of invoices, client management spread sheets, attendance sheets, room booking templates and tailored documents using Microsoft Word, Excel and Publisher
- Enhanced Marketing efforts by designing all new marketing materials; flyers, posters and newsletters
- Collected and analyzed statistics of programs for the purpose of evaluation and funding
- Gathered and submitted statistics for monthly Hunger Counts for The Food Bank of Waterloo Region
- Provided Outreach assistance to low-income families in regards to services in Waterloo Region, food hampers, clothing needs and program subsidy
- Wrote resumes, cover letters and prepared income taxes for low income residents of the Kingsdale community
- Recruited, screened and trained office volunteers, front office staff and committee members
Onsen Team - Royal LePage Wolle Realty
Kitchener, ON
2009
Real Estate Assistant
Kitchener, ON
2009
Real Estate Assistant
- Updated MLXchange
- Updated Top Producer database/including client’s database, listings and closings
- Processed offers to purchase, amendments to offers, waivers and prepared legal documents
- Prepared and distributed agent information when required
- Updated www.onsenhomes.com (current listing database)
- Generated advertising for "This Week in The Real Estate News," The Record and Real Estate Book
- Designed feature sheets, marketing material, ad copy for The Record, Real Estate News, Real Estate Book
- Fielded calls on listings and showings and arranged showings for potential buyers
Volunteer Action Centre of K-W & Area
Kitchener, ON
2000 – 2009
Office Administrator (Volunteer Services Administrator)
- Greeted and assisted both external and internal clients by telephone, electronic mail and ensured that proper customer service procedures were followed; directed clients to appropriate staff members
- Enhanced Marketing efforts by designing and of all documentation and PowerPoint presentations, training materials, annual reports, newsletters, posters, brochures and flyers ensuring that all stayed within the branding policies and ensured completeness and accuracy
- Created training materials using Adobe Captivate, PowerPoint, Microsoft Word and Publisher
- Designed in ACCESS a new database which included memberships, volunteer positions within the community and potential volunteers referred to the community organizations this was eventually incorporated into the SQL searchable database on Volunteer Action Centre's website
- Assisted with the development and maintenance of www.volunteerkw.ca; both database driven and informational pages; experienced in HTML, PHP, Java Script, Flash, FrontPage and Dream Weaver
- Performed office administration tasks; invoicing, accounts payable/receivable, processing of expense statements, processing of credit card payments, petty cash and assisting with monthly and yearly budget reports, assisted with the yearly audit process, coordinated all flow of mail, faxes and courier services, coordinated bulk mailing
- Coordinated membership campaigns, educational workshops, trade shows, volunteer fairs, fundraising efforts and special events and registration of participants
- Gathered and analyzed statistics to prepare reports for the purposes of evaluation, grant proposals and research
- Recruited, trained, managed, evaluated and recognized over 50 volunteers, placement students and summer students per year
- Ordered all office supplies and technology within a limited budget ensuring that the office was well stocked and running efficiently
- Ensured all office equipment, computers, telephone system, photocopier and network system were maintained and arranged for repairs when required
Coldwell Banker Peter Benninger Realty – Gage Street Office
Kitchener, ON
1997 - 2001
Customer Service/Evening Secretary
- Provided customer service and reception on a 10 line phone system and greeted clients
- Designed feature sheets, ad copy for The Record, Real Estate News, Real Estate Book and updated client lists for agents
- Prepared listing packages for agents
- Wrote letters on behalf of the agents to existing and potential clients
- Processed offers to purchase, amendments to offers and waivers using GUI (Real Estate Form Builder used by the Ontario Real Estate Association) and typed legal documents
- Input and updated listings on the Coldwell Banker Peter Benninger Realty website
- Maintained real estate listing files in the office
- Coordinated evening and weekend staffing
Day Care Business out of Home
Kitchener, ON
1991 - 2000
Self Employed
Kitchener, ON
1991 - 2000
Self Employed
- Maintained and updated business ledgers using Lotus 1-2-3, Microsoft Excel, Microsoft Money and Simply Accounting
- Prepared year end statements and submitted Income Tax Reports to Canada Revenue
- Prepared effective advertising to acquire new clients
- Effectively acquired the skills to attain client satisfaction making a all my client’s long term
- Daily programming to keep children educated, stimulated and safe while in my care
The Record
1979 - 1991
Page Makeup/Ad Makeup Department/Distribution Departments
1979 - 1991
Page Makeup/Ad Makeup Department/Distribution Departments
- Working with Editorial and Advertisement conducted ad proof and page copy proofreading to ensure accuracy
- Designed ad copy for print
- Acquired the understanding of design in both ad copy and page makeup
- Ensured that all advertisement flyers had been received through shipping and handling
- Consistently showed the accuracy for ensuring that National and Regional advertisements were inserted and distributed into the proper circulation zones
- Kept informed of all route information in the Circulation Department and continually corresponded with the Advertising Department to ensure the Distribution Department had updated information at all times
- Maintained the files needed for cross reference for future insertion dates and client satisfaction
Education and Certification
Canadian Red Cross, First Aid and CPR Certification
House of Friendship, WMIS, Health and Safety, Non-Violence Intervention MacDonald Green Training Centre, Managing Generational & Cultural Uniqueness, Customer Service Training Conestoga College, Microsoft PowerPoint, Excel and Word Innovative Computer Training, Intermediate & Advanced ACCESS Ryerson University, Business Applications Kitchener Collegiate Institute, Ontario Secondary Diploma |
2010
2010 2009 2006 2002 1985 1980 |